I Am Happy Knowing

The single biggest thing the London Underground did to improve satisfaction among its customers was not to make the trains cleaner or faster or run quicker. It was the introduction of display signs that would tell you the amount of time till the train would arrive.

People were happier waiting nine minutes for a train knowing when it was coming, rather than waiting four minutes in uncertainty. They wanted to know. Knowledge made the uncomfortable more tolerable.

I think we need to understand that when we deal with others. Our tendency is not to tell people things we think will upset them. We gloss over, avoid the subject, and leave folks in the dark. Rather than help it makes the issue worse.

Sometimes it is not intentional. We just fail to communicate things to others and then wonder why they are frustrated and upset.

Sometimes “Speaking Truth to One Another” is making sure we are speaking! Our lack of communication might be saying things we don’t intend and certainly are causing things we don’t want.

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Ecclesiastes 12:10

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