The single biggest thing the London Underground did to improve satisfaction among its customers was not to make the trains cleaner or faster or run quicker. It was the introduction of display signs that would tell you the amount of time till the train would arrive. People were happier waiting nine minutes for a train knowing when it was coming, rather than waiting four minutes in uncertainty. They wanted to know. Knowledge made the uncomfortable more tolerable. I think we need to understand that when we deal with others. Our tendency is not to tell people things we think will upset them. We gloss over, avoid the subject, and leave folks in the dark. Rather than help it makes the issue worse. Sometimes it is not intentional. We just fail to communicate things to others and then wonder why they are frustrated and upset. Sometimes “ Speaking Truth to One Another ” is making sure we are speaking! Our lack of communication might be saying things we don’t intend and certai
In Matthew 7:21 Jesus makes an important statement: " Not everyone who says to Me, 'Lord, Lord,' will enter the kingdom of heaven, but he who does the will of My Father who is in heaven will enter.” Just because you call Jesus Lord doesn’t mean you are part of his kingdom. You may profess Him but that does not mean you part of his possession. Consider the next verses as well: " Many will say to Me on that day, 'Lord, Lord, did we not prophesy in Your name, and in Your name cast out demons, and in Your name perform many miracles?' "And then I will declare to them, 'I never knew you; depart from me, you who practice lawlessness.' Notice these are not insincere professors. They are ones who are not actively doing things in his name. We can’t dismiss them as non-commits, or liars. They are doing things that would seemingly make you think they are fully engrossed in the cause. But he does not claim them because he does not know t